Privacy Policy | The Bunny Co.

Who we are

The Bunny Co. (ABN 62 669 452 117) is a home kitchen in Box Hill, NSW, making Durban Indian food for pickup.

This policy follows the Australian Privacy Principles. It covers the details you give us when you order or leave a review.

Questions about your details: orders@thebunnyco.com.au.

When you order: your name, phone number, email, what you ordered, your heat level, and your pickup day and time.

If you leave a review: your star rating and any comment you write.

Card payments go straight to Stripe. We never see or store your card number.

To make your order and hand it over at pickup.

To email your order confirmation and, after pickup, one request for a review.

To contact you if something changes with your order, and to process a cancellation or refund.

To keep the records the tax office requires.

Only the services that help us run orders, and only what each one needs:

Stripe (payments), Resend (emails), Telegram (new-order alerts to our kitchen), Neon (our order database), and Vercel and DigitalOcean (hosting).

Some of these services store data outside Australia, including in the United States.

We never sell, rent or trade your details.

We set no cookies of our own, and we use no analytics or advertising trackers.

Your basket is saved in your own browser so it is still there when you come back. It is only sent to us when you place your order.

On the payment step, Stripe may set its own cookies to help prevent fraud.

We do not send marketing emails. You only hear from us about your own order.

We keep order records for 5 years, as the Australian Taxation Office requires. Reviews are kept with the order they belong to.

To have anything deleted that we are not required to keep, email orders@thebunnyco.com.au.

Email orders@thebunnyco.com.au to ask what we hold about you or to correct it. We will reply within 30 days.

If you are unhappy with how we have handled your details, email orders@thebunnyco.com.au first.

If we do not resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

If we change this policy, we will update this page and the date at the top.